Legal

Privacy policy

Everything you need to know about your privacy on Planet of Dreams.

1. This policy

  1. Planet of Dreams Limited (We) are the data controller in relation to personal data (Data) we collect from you.
  2. We are committed to protecting and respecting your privacy.
  3. We are registered in England and Wales under company number 13396176 and have our registered office at 25 Park Street West, Luton, Bedfordshire, LU1 3BE. We can be contacted at support@planetofdreams.co.uk.
  4. This policy (together with any other documents referred to in it) sets out the basis on which we will process any Data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your Data and how we will treat it.

2. Information we collect from you or that you provide to us

  1. We will collect and process the Data about you which you give to us by filling in forms (including on our website) or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address, phone number, date of birth, financial and credit card information.
  2. Collecting this Data is essential to us being able to verify you are a UK resident and above the age of 18, enable us to process payments if necessary, and deliver any Prize(s) should you win.

3. How we use your information

  1. A key requirement of UK Data Protection law is that we have a lawful basis for each aspect of processing of your Data.

  2. Where Data is collected for the purpose of fulfilling a contract with you, we will use your Data on the basis that processing is necessary for us to fulfil that contract, which may include the following types of processing:

    1. To enable you to enter our draws and take part in Play & Earn;
    2. To process any payments you make;
    3. To verify your identity and eligibility, including your age and UK residency, particularly if you win a Prize;
    4. To deliver any Prize(s) you win; and
    5. To notify you about changes to our services.
  3. Where we are required to process Data in order to comply with our legal obligations, we will use your Data on the basis that it is necessary to do so for the purposes of legal compliance, which may include establishing, exercising or defending legal claims within the relevant statutory limitation periods.

  4. We will never sell your information to third parties. However we may disclose your personal information to third parties in the following circumstances:

    1. In order to arrange delivery, collection, or verification of a Prize, including sharing necessary details with delivery partners or third parties assisting with prize fulfilment;
    2. In the event that we sell any of our business or assets, in which case we may disclose your Data to the prospective buyers of such business or assets and to their legal advisers;
    3. In the event that we appoint a third party data processor to process your Data in accordance with our documented instructions and with the requirements of UK Data Protection law. The processors we currently rely on include: payment processing (Fiserv / First Data); transactional email delivery (Postmark); email marketing and communications (Mailchimp); SMS messaging (Twilio); website analytics (our own first-party analytics and Google, via Google Tag Manager); advertising and campaign measurement (Meta and TikTok); and spam and fraud prevention (Google reCAPTCHA). Some of these processors are located outside the United Kingdom, and where that is the case we ensure the transfer is made in accordance with paragraph 4 above;
    4. If we are under a duty to disclose or share your Data in order to comply with any legal obligation;
    5. If it is necessary to disclose your Data to our professional advisers (for example, to our legal advisers or our accountants); and
    6. If it is necessary to do so in order to enforce or apply our terms and conditions of supply (if applicable) or to protect the rights, property, or safety of Planet of Dreams Limited and its staff, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Where we store your Data

  1. We will take all technical and organisational steps reasonably necessary to ensure that your Data is stored and treated securely and in accordance with UK Data Protection law.
  2. The Data that we collect from you will be transferred to, and stored at, a destination inside or outside the United Kingdom in paper and/or electronic format. We will ensure that any transfer of Data outside the United Kingdom is only made to countries which the UK Government has deemed to have adequate data protection, or which is otherwise permitted under UK Data Protection law.

5. How long we keep your Data

  1. We will process your Data for no longer than is reasonably required. We consider this to be the amount of time that we need your Data in order for any processing which is carried out on the basis of one or more lawful basis set out in paragraph 3 above.
  2. Where you have entered a giveaway that has already been drawn, we retain the associated Data even after an account is deactivated. This is necessary to keep our draws fair, auditable, and accurate – it is not possible for us to erase this Data while it remains relevant to a completed draw.

6. Your rights

  1. In order to exercise any of your rights, please write to us at our registered office, contact us by telephone or email us using the details set out in paragraph 1 above.
  2. You have rights in connection with any processing which is carried out on the basis that we have a legitimate interest to do so or we have your consent to such processing. Where we process your Data for analytics or marketing purposes, we do so on the basis of your consent, which you provide through our cookie banner and can withdraw at any time by changing your cookie settings or by contacting us.
  3. You may request to have any incorrect information corrected or to have your information deleted.
  4. You have the right to request a copy of information held about you by us. Generally we will provide this information free of charge, however in certain circumstances we reserve the right to charge a reasonable fee to meet our costs in providing you with details of the information we hold about you in accordance with UK Data Protection law.
  5. In certain circumstances, you have the right to require us (and our third party data processors) to erase your Data without undue delay. Where you have entries in giveaways that have already been drawn, we are unable to erase that Data for the reasons set out in paragraph 5.2 above; instead, we will deactivate your account, which functions as a deletion in every other respect – your account is closed, your remaining Data is locked away and no longer used, and we will not contact you.

  6. You have the right to request that your Data is made portable for the purposes of transferring Data to another supplier in relation to:

    1. Data which you have provided to us;
    2. Data which is processed on the basis of your consent or the performance of a contract; and
    3. Data which is processed by automated means.

7. Our commitments

  1. We will ensure that:

    1. We take responsibility, at an organisational level, for ensuring compliance with UK Data Protection law;
    2. Members of our staff who process Data understand that they are contractually responsible for following good data protection practice;
    3. Members of our staff who process Data are appropriately trained to do so;
    4. Members of our staff who process Data are appropriately supervised;
    5. Any enquiries from data subjects about handling of Data are dealt with promptly and courteously;
    6. We will regularly review and audit the ways we hold, manage and use Data;
    7. We will regularly assess and evaluate our methods and performance in relation to handling personal information; and
    8. All members of our staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them.

8. Right to lodge a complaint

  1. We will endeavour to only use Data that is relevant to our purpose and to ensure your Data is kept secure however sometimes errors occur. If you wish to raise a complaint on how we have handled your Data, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your Data as required by law, you can contact the Information Commissioner’s Office on 0303 123 1113.

9. Changes to our privacy policy

  1. Any changes we make to our privacy policy in the future will be posted on our website, and where practicable, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

10. Contact

  1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our registered office or support@planetofdreams.co.uk.